Refund policy

Livery Line — Returns & Refund Policy

Last updated: October 20, 2026

At Livery Line, we want you to be satisfied with your purchase. Please review our return policy before placing an order.

1. Return Eligibility

Eligible items may be returned within 14 days of delivery. To qualify, items must be unworn, unwashed, unused, free of stains, odors, and damage, and returned with all original tags and packaging where applicable.

Items that show signs of wear, washing, alteration, or customer-caused damage are not eligible for a return.

2. Return Shipping Costs

Customers are responsible for all return shipping costs for returns due to sizing issues, personal preference, ordering the wrong item, or a change of mind.

Original shipping charges are non-refundable for customer-initiated returns, except where otherwise required by applicable law.

Customers are responsible for obtaining proof of shipment and using a trackable shipping service. Livery Line is not responsible for return packages lost in transit when the customer arranges shipping independently.

3. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at [your customer service email].

Include your order number and clear photographs of the issue. We will review your request and, where appropriate, provide a replacement, refund, or other remedy. Livery Line will cover reasonable return shipping costs when a return is necessary because of our error or a verified product defect.

Nothing in this policy limits rights that cannot legally be waived.

4. Non-Returnable Items

Unless required by law or the item is defective or incorrectly supplied, the following are not eligible for return:

Custom-made or personalized products.
Items marked as final sale at the time of purchase.
Gift cards.
Items that have been worn, washed, altered, or damaged after delivery.

5. How to Request a Return

Before sending any item back, email [your customer service email] with your order number, the item you wish to return, and the reason for the request.

Please wait for return authorization and instructions before mailing your package. Unauthorized returns may be delayed or refused where legally permitted.

6. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund; additional time may be required for your bank or payment provider to post it.

Refunds will cover the amounts required by this policy and applicable law.

7. Exchanges

Exchanges are subject to availability. Customers may be responsible for shipping costs associated with exchanges requested because of sizing or personal preference. If an exchange is necessary because of our error or a verified defect, we will cover reasonable shipping costs.